Refund policy

Returns & Exchange Policy

At www.rajoolsjaipur.com, we strive to ensure you love every purchase. If you are not entirely satisfied, we offer returns and exchanges under the following terms and conditions.

1. Timeline for Requests

All return or exchange requests must be initiated within 3 days of the delivery date. Requests made after this period will not be eligible for return or exchange.

2. Proof of Claim

To protect both our customers and our brand against transit damage or fulfillment errors, an unboxing video is mandatory.

· A clear, uninterrupted unboxing video along with relevant photographs must be shared for any claim regarding damaged, defective, missing, or incorrect products.

· Claims submitted without a valid unboxing video will not be accepted.

3. Exchange for Size Issues

If you wish to exchange a product due to size issues,

The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

· A nominal ₹99 pickup, shipping, and handling fee will be applicable for processing the exchange.

Exchanged / replaced products will be delivered to you within 15 days or earlier as per your location. this facility is only available within India and as approval from our management.

4. Returns & Refund Policy

If you wish to return a product because it didn’t fit you:

· We will try our best to give you the size you want, if by any reason the required size is not available then we will give you Store Credit

within 7 working days of receiving the parcel and verifying. The decision will be sole discretion of our store.

· We do not offer refunds to the original payment method (Bank Account, UPI, Card, Wallet, etc.).

· Eligible returns will be issued as Store Credit, which can be redeemed on any future purchase at www.rajoolsjaipur.com

5. Order Cancellation & Refunds

· Kindly note that we do not offer cancellation or refunds once an order has been placed.

· Once an order has been processed or fulfilled, it cannot be cancelled or refunded.

· Any cancellation request received before processing will be reviewed at our sole discretion.

6. Pre-Booking Orders

Some products may be available on a pre-booking basis.

· Such orders may require 4–7 working days (or more during peak seasons) for fulfillment before dispatch.

· By placing a pre-booking order, you acknowledge and accept this additional processing time.

7. Refunds in Exceptional Cases

Although refunds are generally not part of our policy, they may be approved in exceptional circumstances at the sole discretion of www.rajoolsjaipur.com

In such cases:

· Shipping and handling charges incurred for the order will be deducted from the refund amount. The deduction may vary depending on the order and shipping costs.

· Any applicable payment gateway or other non-recoverable charges, if any, may also be deducted where applicable.

8. How to Initiate a Return or Exchange

Please contact our customer support team with your order details and the required proof.

Email: info.rajoolsjaipur.com

WhatsApp /: +91 9251087884

Important Notes

· Store Credit issued against returns are non-transferable and cannot be exchanged for cash.

· Products returned in used, washed, damaged, altered, or incomplete condition may not qualify for an exchange, store credit .

· www.rajoolsjaipur.com reserves the right to accept or reject any return, exchange, or refund request after evaluating the product and supporting evidence at its own discretion.